Job Description
Join our dynamic IT team in the heart of Washington DC as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our diverse workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining network integrity, and ensuring seamless operations. This role offers competitive compensation, professional development opportunities, and the chance to work in a mission-driven environment.
Responsibilities
- Diagnose and resolve hardware/software issues across desktop/laptop systems
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain IT infrastructure including printers, networks, and cloud services
- Create and update technical documentation for SOPs and knowledge base
- Provide onboarding support for new hires and offboarding for departing staff
- Collaborate with vendors for hardware procurement and service contracts
- Implement cybersecurity best practices and endpoint security protocols
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong understanding of TCP/IP, DNS, and network fundamentals
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and work under pressure in fast-paced settings