Job Description
Join our dynamic IT team in Indianapolis as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This hybrid role combines in-office collaboration with remote flexibility, allowing you to solve complex technical challenges while fostering a collaborative culture. Enjoy competitive benefits, professional growth opportunities, and the chance to work with cutting-edge technologies in a thriving Midwest tech hub.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and endpoint security protocols
- Deploy and maintain Windows 10/11 workstations and cloud applications
- Document SOPs, incident reports, and technical knowledge base articles
- Collaborate with vendors for hardware procurement and service level agreements
- Conduct cybersecurity awareness training for employees
- Optimize IT infrastructure performance through monitoring and troubleshooting
Qualifications
- 3+ years of enterprise IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in PowerShell scripting and Microsoft 365 administration
- Experience with ServiceNow or similar ticketing systems
- Strong analytical skills for diagnosing complex technical issues
- Excellent written/verbal communication abilities
- Ability to lift 30 lbs for hardware maintenance tasks