Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Columbus, OH! We're seeking a passionate problem-solver to deliver exceptional technical support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you thrive in fast-paced settings and love making technology accessible, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and standard operating procedures
- Collaborate with cross-functional teams to optimize IT infrastructure
- Conduct regular system audits and performance monitoring
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency in Windows OS, Active Directory, and cloud platforms
- CompTIA A+, Network+, or Security+ certification preferred
- Strong troubleshooting skills with diagnostic tools
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to manage multiple priorities in a fast-paced environment