Job Description
Are you a technical problem-solver who thrives in a fast-paced environment? Apex Digital Solutions is seeking a skilled IT Support Specialist to join our dynamic team in Jacksonville, FL.
We are looking for a dedicated professional to ensure our employees have the technology they need to succeed. You will act as the bridge between our users and our IT infrastructure, providing top-tier technical support and guidance.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and innovative work culture.
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues for end-users in a timely manner.
- Help Desk Support: Provide first-level technical support via phone, email, and in-person.
- System Administration: Manage user accounts, permissions, and access rights.
- Hardware Maintenance: Perform regular maintenance on desktops, laptops, printers, and peripherals.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations.
- Asset Management: Assist in tracking and inventory management of IT assets.
Qualifications
- Education: Associate’s degree in Information Technology, Computer Science, or equivalent experience.
- Certification: CompTIA A+ or similar IT certification is highly preferred.
- Experience: 2+ years of experience in IT support or a similar technical role.
- Technical Skills: Proficiency with Microsoft Office Suite, Active Directory, and remote access tools.
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Problem Solving: Strong analytical thinking and ability to troubleshoot complex technical problems.