Job Description
Join our dynamic IT team at TechSolutions Inc. as we urgently seek a skilled IT Support Specialist to empower our Fresno operations. You'll be the backbone of our technical infrastructure, ensuring seamless system performance and exceptional user experiences across all departments. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in cutting-edge technology.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory accounts and permissions for 150+ users
- Deploy and maintain Windows 10/11 workstations and enterprise applications
- Administer Office 365 and cloud-based collaboration tools
- Document IT procedures and maintain asset management systems
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+/Network+ certification or equivalent expertise
- Proficiency in Active Directory, SCCM, and PowerShell scripting
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with VoIP systems and network security best practices
- Excellent communication skills with ability to train non-technical staff
- Valid California driver's license for occasional site visits