Job Description
Join our dynamic IT team in Arlington, TX! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. This immediate opening offers a collaborative environment where you'll troubleshoot hardware/software issues, maintain network security, and optimize system performance. Enjoy competitive benefits, professional development opportunities, and the chance to make an impact in a fast-paced tech hub.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (Microsoft 365)
- Deploy and maintain endpoint security solutions (antivirus, firewalls)
- Document IT procedures and create user training materials
- Collaborate with vendors for hardware procurement and maintenance
- Support audiovisual equipment for hybrid meetings
- Monitor network performance and proactively address bottlenecks
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of TCP/IP networking and cloud services
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and communication skills
- Ability to lift 30 lbs for equipment maintenance