Job Description
Join our dynamic team as an IT Support Specialist in Omaha! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This is an immediate opportunity to work with cutting-edge technology in a collaborative environment.
At Omaha Tech Solutions, we pride ourselves on fostering innovation and career growth. You'll be the backbone of our IT operations, ensuring seamless digital experiences for our clients while expanding your technical expertise.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage user accounts, permissions, and Active Directory administration
- Install, configure, and maintain workstations, servers, and cloud infrastructure
- Document IT procedures, create knowledge base articles, and maintain inventory
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement security protocols and ensure compliance with industry standards
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Office 365, and cloud services (Azure preferred)
- Strong problem-solving skills with ability to troubleshoot complex systems
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools