Job Description
Join our innovative team in Oakland as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role combines remote flexibility with in-office collaboration at our modern downtown Oakland headquarters. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment.
Responsibilities
- Provide tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets and resolve user inquiries within SLA
- Deploy and configure workstations, laptops, and mobile devices
- Implement security protocols and maintain system compliance
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support office IT infrastructure including printers, AV systems, and network equipment
- Assist with cloud service management (Office 365, AWS)
Qualifications
- 3+ years of experience in desktop support or helpdesk roles
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, DNS, and TCP/IP networking
- Certifications: CompTIA A+, Network+, or Microsoft 365 Certified
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent communication and customer service skills
- Ability to prioritize tasks in a fast-paced environment
- Valid California driver's license for occasional site visits