Job Description
Join our award-winning IT team at TechSolutions Inc. in sunny Tucson! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, flexible remote options, and opportunities for professional growth in a dynamic environment. Why join us? • Industry-leading training programs • Collaborative startup culture • Health/dental/vision coverage • 401(k) with matching • Monthly tech stipend • Modern downtown office with mountain views.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software/network issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and configure new IT systems including cloud infrastructure
- Create/update technical documentation and knowledge base articles
- Coordinate with vendors for hardware/software procurement
- Monitor system performance and implement proactive maintenance
- Train staff on new technologies and security best practices
Qualifications
- 2+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification (or equivalent)
- Expert proficiency in Windows 10/11 and macOS troubleshooting
- Strong knowledge of Active Directory, VPNs, and cloud services (AWS/Azure)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent problem-solving and communication skills
- Valid Arizona driver's license (for occasional on-site visits)
- Ability to lift 30 lbs for equipment maintenance