Job Description
We are looking for a dedicated IT Support Specialist to join our Albuquerque team. In this role, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly and efficiently. If you have a passion for troubleshooting and a knack for communicating complex technical concepts to non-technical users, we want you on our team.
Our Commitment:
We pride ourselves on a collaborative culture that values innovation and employee growth. You will have the opportunity to work with cutting-edge technologies and contribute to a team that makes a real impact.
Key Benefits:
- Competitive salary and comprehensive health insurance.
- 401(k) retirement plan with company match.
- Generous paid time off and holiday schedule.
- Professional development and certification reimbursement.
Join us and help us build the future of technology in New Mexico.
Responsibilities
- Provide Tier 2/3 technical support to internal staff via phone, email, and in-person, ensuring rapid resolution of IT issues.
- Diagnose and repair hardware, software, and network connectivity problems across the organization.
- Manage and maintain the company asset inventory, including laptops, printers, and mobile devices.
- Configure and deploy new workstations and software updates for employees.
- Monitor system performance and assist in implementing security protocols to protect data integrity.
- Train employees on new software applications and internal IT policies.
- Collaborate with the network administration team to upgrade and maintain the local area network (LAN).
Qualifications
- Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Certification such as CompTIA A+ or Network+ is highly preferred.
- Minimum of 2 years of professional experience in IT support or a similar Help Desk role.
- Strong working knowledge of Windows 10/11 and macOS operating systems.
- Proficiency in Microsoft Office 365 and Active Directory.
- Excellent problem-solving skills and attention to detail.
- Strong customer service orientation with the ability to communicate clearly and effectively.