Job Description
Join our dynamic team as an IT Support Specialist in Denver, CO! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. This role offers the opportunity to work with cutting-edge technologies while making a tangible impact on business operations. Our collaborative environment fosters professional growth, and we offer competitive benefits including health insurance, retirement plans, and professional development stipends.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, cloud services (Azure/O365), and network infrastructure
- Implement cybersecurity best practices including endpoint protection protocols
- Provide user training and create technical documentation
- Collaborate with vendors for hardware/software procurement and maintenance
- Monitor system performance and proactively address potential issues
- Support AV setups and conference room technology
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certifications or equivalent expertise
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of TCP/IP networking and cloud services
- Excellent troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Bachelor's degree in Computer Science or related field preferred