Job Description
Join our dynamic team at TechSolutions Inc. as an IT Support Specialist in Houston! We're seeking a tech-savvy professional to provide exceptional technical support to our growing client base. In this pivotal role, you'll troubleshoot hardware/software issues, implement cybersecurity best practices, and optimize network infrastructure. Enjoy a collaborative environment with cutting-edge technology and opportunities for professional growth. If you're passionate about solving complex IT challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2-3 technical support for desktops, laptops, servers, and network systems
- Install, configure, and maintain software applications across Windows and macOS environments
- Monitor and optimize network performance using tools like SolarWinds and Wireshark
- Document IT processes, incidents, and solutions using ServiceNow
- Collaborate with cross-functional teams to implement security protocols and disaster recovery plans
- Train end-users on new technologies and best practices
- Manage inventory of IT assets and procurement processes
Qualifications
- Associate degree in IT or related field (Bachelor's preferred)
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Active Directory, Azure AD, and cloud services (AWS/Azure)
- Strong knowledge of Windows 10/11, macOS, and virtualization (VMware/Hyper-V)
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to lift 30 lbs and work flexible hours on-call rotation