Job Description
Join our award-winning IT team in the heart of Manhattan! TechSolutions Inc. is seeking a dynamic IT Support Specialist to empower our growing workforce. You'll be the go-to expert for troubleshooting hardware/software issues, implementing cybersecurity best practices, and delivering exceptional user experiences. This hybrid role offers competitive benefits, professional development, and the chance to work with cutting-edge technology in a collaborative environment.
Responsibilities
- Diagnose and resolve complex technical issues across Windows/macOS systems, networks, and cloud services
- Manage Active Directory, Office 365, and endpoint security protocols
- Deploy and maintain hardware/software across 500+ endpoints
- Develop IT documentation and SOPs for internal knowledge base
- Coordinate with vendors for hardware procurement and maintenance
- Lead cybersecurity awareness training for staff
- Optimize network performance and system reliability
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certification required
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of TCP/IP networking and Active Directory
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication skills with ability to translate technical concepts
- Bachelor's degree in IT or related field preferred