Job Description
Join our dynamic IT team in the heart of New Orleans! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration in our downtown tech hub. You'll be the go-to expert for resolving technical challenges while contributing to innovative infrastructure projects. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in a thriving tech ecosystem.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud-based systems
- Deploy and maintain desktop/laptop systems across 100+ endpoints
- Document technical procedures and create knowledge base articles
- Collaborate with vendors to resolve complex hardware failures
- Implement cybersecurity best practices and security patching
- Train staff on new software and IT protocols
Qualifications
- 3+ years of experience in IT support or help desk environments
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of TCP/IP networking and cloud services
- Excellent troubleshooting skills with hardware and software issues
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Ability to work independently and in cross-functional teams