Job Description
Join our award-winning IT team at TechSolutions Inc. and become the go-to technical expert for our growing client base in Omaha. We're seeking a proactive IT Support Specialist to deliver exceptional service across hardware, software, and network infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. Your expertise will directly impact our clients' success and operational efficiency.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage network infrastructure including routers, switches, and firewalls
- Implement cybersecurity best practices and maintain system security protocols
- Provide remote and on-site technical support with 99.9% SLA adherence
- Document technical procedures and maintain asset management systems
- Collaborate with vendors for hardware procurement and service contracts
- Train end-users on new technologies and system best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Azure AD, and cloud-based services
- Strong troubleshooting skills for network connectivity and system performance issues
- Excellent customer service abilities with proven conflict resolution experience
- Familiarity with ITIL frameworks and ticketing systems (ServiceNow/Jira)
- Ability to lift 30 lbs and travel to client sites within Omaha metro