Job Description
Join our dynamic team at Innovatech Solutions as an IT Support Specialist in Raleigh, NC! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. You'll be the hero behind the scenes, ensuring seamless operations and user satisfaction in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site assistance
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain desktop/laptop imaging and configuration standards
- Document IT processes, procedures, and knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance and implement preventative maintenance
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Azure AD, and M365 administration
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Ability to lift 30 lbs and work flexible hours including occasional weekends
- Bachelor's degree in IT or related field preferred