Job Description
Valley Systems Group is seeking a dedicated and detail-oriented IT Support Specialist to join our growing team in Mesa, Arizona. In this role, you will be the first line of defense for our employees, ensuring they have the technology tools they need to succeed in a fast-paced business environment.
We pride ourselves on a culture of innovation, employee growth, and technical excellence. As part of our team, you will have access to professional development opportunities, a comprehensive benefits package, and a collaborative work environment.
Why Join Valley Systems Group?
- Competitive salary ranging from $55,000 to $75,000 depending on experience.
- Comprehensive health, dental, and vision insurance.
- Flexible Paid Time Off (PTO) policy.
- Modern office environment in the heart of Mesa.
- Opportunities for career advancement and certifications.
Responsibilities
- Provide tier 1 and tier 2 technical support to employees via phone, email, and in-person troubleshooting.
- Configure and troubleshoot hardware, including desktops, laptops, printers, scanners, and mobile devices.
- Manage and deploy software updates, patches, and security configurations across the organization.
- Monitor and maintain local area network (LAN) and wide area network (WAN) infrastructure to ensure optimal performance.
- Document all incidents, resolutions, and technical procedures accurately in the help desk ticketing system (ServiceNow/Zendesk).
- Collaborate with the network engineering team on infrastructure improvements and cybersecurity protocols.
- Assist with the procurement and inventory management of IT assets.
Qualifications
- Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred).
- CompTIA A+ Certification is highly desirable.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn, AnyDesk).
- Excellent problem-solving skills and the ability to communicate complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong customer service orientation and professional demeanor.