Job Description
Join our dynamic team as an IT Support Specialist in Milwaukee! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This hybrid role offers the perfect blend of remote flexibility and in-office collaboration in downtown Milwaukee. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a fast-paced environment.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Deploy and maintain Windows/macOS systems and cloud infrastructure
- Document IT procedures and maintain knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Monitor system performance and proactively resolve technical bottlenecks
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Proficiency in Active Directory, Azure AD, and Office 365
- Strong troubleshooting skills for Windows/macOS and networking
- Experience with ticketing systems (ServiceNow, Jira) preferred
- Excellent communication and customer service abilities
- Ability to lift 30lbs for hardware installations
- Valid Wisconsin driver's license for occasional site visits