Job Description
Join our dynamic IT team in Oklahoma City as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing organization. You'll be the go-to expert for resolving hardware/software issues, optimizing system performance, and ensuring seamless user experiences. If you're passionate about technology and thrive in a collaborative environment, this is your opportunity to make an impact while advancing your career in a forward-thinking company.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 2/3 support for network connectivity, printers, and peripherals
- Manage Active Directory, Office 365, and cloud-based applications
- Deploy and maintain endpoint security solutions (antivirus, encryption)
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Support office moves, equipment setups, and IT asset management
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong understanding of TCP/IP networking, DNS, DHCP, and VPNs
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent troubleshooting skills with hardware and software diagnostics
- Ability to prioritize tasks and manage multiple simultaneous requests
- Strong communication skills for both technical and non-technical audiences