Job Description
Join our innovative team at Detroit Tech Solutions as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional IT services across our growing client base in Metro Detroit. This hybrid role combines on-site support with remote troubleshooting, offering dynamic challenges and career growth in Michigan's thriving tech hub. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies while supporting diverse industries.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets within SLA metrics
- Deploy and configure Windows/macOS workstations and mobile devices
- Implement cybersecurity protocols and security awareness training
- Document IT processes and maintain knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support cloud infrastructure (Azure/O365) and hybrid environments
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Active Directory, Group Policy, and SCCM
- Strong diagnostic skills for Windows/macOS and networking
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent communication and customer service abilities
- Ability to lift 30lbs and work flexible on-call schedule