Job Description
Join our award-winning IT team at TechSolutions Inc., a leader in digital transformation based in the heart of Boston. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role offers the flexibility of remote work with 2 days/week in our downtown Boston office, competitive benefits, and clear career growth paths. If you thrive in fast-paced environments and love solving complex technical puzzles, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees including hardware/software troubleshooting, OS installations, and network connectivity issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure) administration
- Implement and maintain endpoint security protocols (EPP/EDR solutions)
- Document IT procedures and knowledge base articles for internal use
- Collaborate with vendors for hardware procurement and service-level agreement management
- Lead IT projects including device refresh cycles and software migrations
- Mentor junior support staff and provide after-hours on-call rotation support
Qualifications
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Proficiency in PowerShell scripting and automation tools
- Strong knowledge of Windows 10/11, macOS, and hybrid cloud infrastructure
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication skills and ability to translate technical concepts for non-technical users
- Valid driver's license for occasional hardware transport duties