Job Description
Join InnovateTech Solutions' dynamic team as an IT Support Specialist in Fort Worth! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage user accounts, permissions, and security protocols
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and maintain accurate service logs
- Collaborate with cross-functional teams to resolve complex technical challenges
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+)
- 3+ years of experience in IT support/help desk roles
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware/software issues
- Excellent customer service and communication abilities
- Experience with ticketing systems (ServiceNow, Jira preferred)