Job Description
Join our dynamic team as an IT Support Specialist in Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing client base. You'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless digital operations across diverse industries. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in California's Central Valley tech hub.
Responsibilities
- Provide tier 1/2 technical support for hardware, software, and network systems
- Install, configure, and maintain desktops, laptops, servers, and peripherals
- Troubleshoot and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, cloud services (O365), and security protocols
- Document IT assets, incidents, and solutions using ticketing systems
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field + 2+ years experience
- CompTIA A+/Network+ certifications required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Experience with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks