Job Description
Are you a detail-oriented problem solver passionate about technology? Memphis Digital Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in the heart of Memphis, TN.
We are looking for someone who thrives in a fast-paced environment and is ready to take ownership of our internal technology infrastructure. As a key member of our support team, you will bridge the gap between complex technology and user needs, ensuring our employees have the tools they need to succeed.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and certification reimbursement.
- A collaborative and inclusive company culture.
- Hybrid work model available.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to resolve hardware and software issues.
- Manage and maintain the organization's hardware inventory, including laptops, printers, and mobile devices.
- Configure and deploy new workstations and peripherals to employees.
- Assist in the administration of Active Directory and Microsoft 365 environments.
- Monitor network performance and troubleshoot connectivity issues to ensure business continuity.
- Conduct regular software updates, patch management, and security audits.
- Document technical procedures and maintain a knowledge base for internal teams.
Qualifications
- Associate degree or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Valid CompTIA A+ or Network+ certification is highly preferred.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 Suite.
- Experience with Remote Desktop Services (RDS) and VPN technologies.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Strong troubleshooting skills for both hardware and software conflicts.
- Ability to prioritize multiple tickets and meet strict deadlines.