Job Description
Are you a tech-savvy problem solver looking to make a significant impact in the vibrant heart of North Carolina? Join Charlotte Systems Group as our new IT Support Specialist. We are a dynamic, growing enterprise dedicated to providing top-tier technology solutions to the local business community.
We are seeking a highly motivated individual to join our high-performance Help Desk team. In this pivotal role, you will serve as the first point of contact for our employees, ensuring they have the reliable technical tools and support necessary to excel in their daily tasks. If you thrive in a fast-paced environment and have a genuine passion for IT infrastructure and user satisfaction, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for hardware and software issues.
- Manage and resolve IT tickets in our Help Desk system (Zendesk/ServiceNow) with a focus on first-call resolution and customer satisfaction.
- Configure, install, and troubleshoot desktop environments (Windows 10/11, macOS) and mobile devices (iOS/Android).
- Perform routine maintenance and updates on network equipment, printers, and peripherals.
- Assist in the deployment of new hardware and software rollouts across the organization.
- Collaborate with the Network Engineering team to identify and resolve complex technical bottlenecks.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent professional experience.
- Valid CompTIA A+ Certification is strongly preferred; Network+ or Security+ is a plus.
- 1-3 years of verifiable experience in IT Help Desk or Technical Support roles.
- Strong knowledge of Windows operating systems and the Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work flexible hours, including some evening support when necessary.