Job Description
Join our award-winning IT team at TechSolutions Inc., a leading innovator in cloud-based business solutions. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our Columbus-based clients and internal staff. This hybrid role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Flexible remote work options
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and maintain Active Directory environments
- Deploy and configure Windows/macOS systems
- Implement cybersecurity protocols and vulnerability assessments
- Document IT procedures and knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Monitor system performance and implement optimizations
Qualifications
- 3+ years of IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in Windows Server administration
- Experience with Service Desk tools (e.g., Jira, ServiceNow)
- Strong knowledge of cloud platforms (AWS/Azure)
- Excellent troubleshooting and problem-solving skills
- Ability to communicate complex technical concepts to non-technical users