Job Description
Join our dynamic IT team at TechSolutions Inc. in Fort Worth, TX! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers competitive compensation, professional development opportunities, and a collaborative work environment. If you thrive in fast-paced settings and excel at solving complex technical challenges, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, and peripherals
- Manage user accounts, permissions, and security protocols
- Document IT processes, incidents, and resolutions in ServiceNow
- Collaborate with vendors for hardware/software procurement and maintenance
- Conduct regular system backups and recovery procedures
- Train end-users on cybersecurity best practices
- Support office AV equipment and video conferencing systems
Qualifications
- 3+ years of experience in IT support or helpdesk environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS (10/11), Microsoft 365, and Active Directory
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Strong troubleshooting skills for hardware, software, and network issues
- Excellent communication and customer service abilities
- Ability to prioritize tasks in a fast-paced environment
- Valid Texas driver's license (occasional site visits required)