Job Description
Join our dynamic IT team in Colorado Springs and become the backbone of our digital operations! We're urgently seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our growing team. As a key player in our organization, you'll troubleshoot complex issues, optimize system performance, and ensure seamless technology experiences for all users. If you're passionate about problem-solving and thrive in fast-paced environments, this is your chance to make an immediate impact. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative setting.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure issues
- Deploy, configure, and maintain desktop/laptop systems, printers, and mobile devices
- Manage user accounts, permissions, and access controls across multiple platforms
- Implement and document IT security protocols including patch management and antivirus solutions
- Collaborate with cross-functional teams to resolve escalated technical incidents
- Train end-users on software applications and system best practices
- Monitor system health and proactively address performance bottlenecks
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services (Azure/GCP)
- Strong diagnostic skills with ability to troubleshoot complex networking issues
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts to non-technical users