Job Description
Join our dynamic team at TechSolutions LLC as an IT Support Specialist in the vibrant city of New Orleans! We're seeking a tech-savvy professional to ensure our digital infrastructure runs flawlessly while delivering exceptional user experiences. You'll be the go-to expert for troubleshooting, system optimization, and cybersecurity best practices in a collaborative environment that values innovation and growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and maintain Windows/macOS systems and cloud-based solutions
- Manage Active Directory, Office 365, and endpoint security protocols
- Document IT processes and maintain up-to-date knowledge base
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor network performance and proactively address vulnerabilities
Qualifications
- 3+ years in IT support with proven troubleshooting expertise
- CompTIA A+, Network+, or Security+ certification required
- Strong proficiency in Windows Server administration and Azure fundamentals
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication skills with ability to train non-technical staff
- Valid Louisiana driver's license and ability to travel between offices