Job Description
Join our dynamic IT team as an IT Support Specialist in Tulsa! We're seeking a tech-savvy professional to provide exceptional technical support to our growing workforce. You'll be the go-to expert for resolving hardware/software issues, maintaining network infrastructure, and ensuring seamless IT operations. If you're passionate about problem-solving and thrive in a collaborative environment, this is your opportunity to shine!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts, permissions, and group policies
- Deploy and maintain desktop/laptop equipment including peripherals
- Provide remote and on-site technical support to 100+ employees
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of experience in desktop/server support
- CompTIA A+/Network+ certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with Microsoft 365 and Azure AD administration
- Strong knowledge of TCP/IP networking and security protocols
- Excellent communication and customer service skills
- Ability to lift 30 lbs for equipment maintenance