Job Description
Join our award-winning IT team in sunny Miami! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our diverse clientele. Enjoy competitive benefits, flexible work arrangements, and opportunities for professional growth in a collaborative environment. Your expertise will directly impact our company's digital transformation journey.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows, macOS, and Linux environments
- Implement and maintain security protocols for data protection
- Manage user accounts and access permissions through Active Directory
- Document technical procedures and knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure and cloud infrastructure
- Strong troubleshooting skills for both hardware and software
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent communication skills in English and Spanish