Job Description
Join our award-winning IT team at Coastal Tech Solutions, where innovation meets coastal charm! We're seeking a passionate IT Support Specialist to become the technical backbone of our growing Virginia Beach operations. Enjoy competitive benefits, flexible work arrangements, and opportunities to work with cutting-edge technology in a collaborative environment. Be part of a company that values work-life balance and professional growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy, configure, and maintain Windows/macOS systems and mobile devices
- Manage Active Directory, Office 365, and cloud-based services
- Document technical procedures and maintain IT asset inventory
- Collaborate with cross-functional teams to resolve complex technical issues
- Implement cybersecurity best practices and conduct vulnerability assessments
- Train end-users on new technologies and digital workflows
Qualifications
- Associate's degree in IT or equivalent experience (3+ years)
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and virtualization (VMware/Hyper-V)
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Strong knowledge of LAN/WAN networking and TCP/IP protocols
- Excellent troubleshooting skills with hardware and software issues
- Ability to manage multiple priorities in a fast-paced environment
- Relevant certifications (e.g., Microsoft 365, Azure) preferred