Job Description
Join TechFlow Solutions as an IT Support Specialist and become the backbone of our Sacramento operations! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing team. This hybrid role combines on-site troubleshooting at our downtown Sacramento office with remote support for our distributed workforce. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure
- Deploy and manage Windows/macOS endpoints including mobile devices
- Diagnose and resolve complex issues across Microsoft 365 and Azure environments
- Implement security protocols and conduct vulnerability assessments
- Document IT processes and maintain asset management databases
- Collaborate with vendors for procurement and service level agreements
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 3+ years of experience in enterprise IT support or helpdesk operations
- CompTIA A+, Network+, and Security+ certifications required
- Proficiency in Active Directory, SCCM, and Intune management
- Strong troubleshooting skills for Windows Server and cloud infrastructure
- Experience with ServiceNow or ITSM platforms
- Bachelor's degree in Computer Science or related field preferred
- Excellent communication skills and customer service orientation