Job Description
Join our innovative team as an IT Support Specialist in the heart of Seattle! We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering a dynamic work environment with cutting-edge technology. Enjoy competitive benefits, professional development opportunities, and the chance to make a real impact in a thriving tech hub.
What We Offer:
- Comprehensive health and wellness package
- 401(k) with company match
- Annual tech stipend
- Flexible work arrangements
- Ongoing certification reimbursement
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 2/3 support for network infrastructure and cloud services
- Manage Active Directory, Office 365, and endpoint security solutions
- Create and maintain technical documentation and SOPs
- Collaborate with cross-functional teams on IT projects
- Maintain inventory and lifecycle management for IT assets
- Conduct user training on security best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ or equivalent certification required
- Proficiency in Microsoft Azure and cloud technologies
- Strong knowledge of networking protocols and security principles
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and problem-solving skills
- Ability to work independently and prioritize tasks
- Valid Washington driver's license (occasional site visits required)