Job Description
Join our dynamic team as an IT Support Specialist in the heart of Dallas! We're seeking a tech-savvy professional to deliver exceptional technical support to our growing workforce. At TechSolutions Inc., you'll be the backbone of our digital infrastructure, ensuring seamless operations while fostering a culture of innovation and collaboration. Enjoy competitive benefits, professional development opportunities, and a vibrant workplace in one of America's most tech-forward cities.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud-based systems
- Provide remote and on-site support to 200+ employees
- Implement security protocols and conduct vulnerability assessments
- Document incidents, solutions, and knowledge base articles
- Collaborate with vendors for equipment procurement and maintenance
- Train staff on cybersecurity best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration
- Strong troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks
- Bachelor's degree in IT or related field preferred