Job Description
Join our cutting-edge IT team as an IT Support Specialist in Phoenix, AZ! We're seeking a tech-savvy professional to deliver exceptional user support while driving innovation in a dynamic environment. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in Arizona's thriving tech hub.
At TechSolutions Inc., we empower our employees with state-of-the-art tools and a collaborative culture that values continuous learning. You'll be instrumental in maintaining our digital infrastructure while solving complex technical challenges with creativity and precision.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across Windows/macOS environments
- Manage Active Directory, cloud services (Azure/O365), and security protocols
- Implement and maintain system patches, updates, and security measures
- Document technical procedures and create user training materials
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow/Jira) and ITIL processes
- Excellent communication skills and customer service aptitude
- Ability to work independently and manage multiple priorities
- Relevant degree or equivalent technical certification preferred