Job Description
Join CyberTech Solutions as a key member of our IT Support team in Baltimore! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. You'll be the first point of contact for resolving hardware/software issues, maintaining system integrity, and ensuring seamless digital experiences. If you thrive in fast-paced environments and excel at translating complex tech concepts into user-friendly solutions, this role is your perfect career catalyst.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and endpoint security protocols
- Provide remote and on-site technical support for 150+ employees
- Deploy and maintain cloud infrastructure (Azure/O365)
- Create/update documentation for SOPs and knowledge base articles
- Collaborate with vendors for hardware procurement and maintenance
Qualifications
- 3+ years in Tier 2/3 IT support with Windows Server experience
- CompTIA A+/Network+ or equivalent certifications
- Proficiency in SCCM, Intune, and PowerShell scripting
- Strong understanding of cybersecurity best practices
- Excellent troubleshooting skills with logical problem-solving approach
- Bachelor's degree in Computer Science or related field preferred