Job Description
Join our dynamic IT team in Las Vegas and become the backbone of our company's technical infrastructure. As an IT Support Specialist, you'll empower colleagues with seamless technology solutions while advancing your career in a fast-paced environment. We offer competitive benefits, professional growth opportunities, and a collaborative culture that values innovation and excellence.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows 10/11 systems, Office 365, and cloud applications
- Implement cybersecurity protocols including endpoint protection and access controls
- Document incidents, resolutions, and standard operating procedures
- Collaborate with cross-functional teams on IT infrastructure projects
- Monitor system health and proactively address performance bottlenecks
- Train staff on new technologies and best practices
Qualifications
- 3+ years of enterprise IT support experience
- CompTIA Network+ and Security+ certifications required
- Proficiency in Active Directory, PowerShell scripting, and SCCM
- Experience with VoIP systems and virtualization (VMware/Hyper-V)
- Strong analytical and troubleshooting abilities
- Excellent written and verbal communication skills
- Ability to manage multiple priorities in a deadline-driven environment