Job Description
Join TechSolutions Inc., a leading innovator in cloud technology, as we expand our Seattle-based IT support team. We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server environments, and cloud infrastructure
- Deploy and maintain cybersecurity protocols including endpoint protection
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on system integrations
- Monitor system performance and implement proactive maintenance
- Train users on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Microsoft 365, and Azure AD
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow preferred)
- Excellent communication and customer service abilities
- Bachelor's degree in Computer Science or related field preferred