Job Description
Join TechFlow Solutions as an IT Support Specialist in Charlotte's thriving tech hub! We're seeking a passionate tech expert to deliver exceptional support to our growing client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic environment. Your expertise will directly impact business continuity and user satisfaction.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage Active Directory, Azure AD, and cloud infrastructure
- Deploy and maintain Windows 10/11 workstations and server environments
- Document IT processes and create user training materials
- Collaborate with cross-functional teams on IT projects
- Monitor system performance and implement security best practices
Qualifications
- 3+ years of IT support experience in a corporate environment
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Microsoft 365, and virtualization
- Strong troubleshooting skills for hardware and software issues
- Experience with ServiceNow or ITSM platforms
- Excellent communication and customer service abilities
- Valid North Carolina driver's license for occasional on-site visits