Job Description
Are you a tech-savvy professional with a passion for solving complex problems? NexGen Technology Solutions is currently seeking a highly skilled IT Support Specialist to join our dynamic team in Arlington, Texas. We are a leader in digital innovation, and we are looking for someone who thrives in a fast-paced environment to ensure our systems run smoothly and our employees stay productive. If you have a knack for troubleshooting and a customer-first mindset, we want to hear from you.
Why Join Us?
Our Commitment: We are dedicated to creating an inclusive workplace that celebrates diversity and empowers every employee to reach their full potential.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Professional development and certification reimbursement.
- Flexible work environment and remote work options.
- Modern office located in the heart of Arlington.
Our Commitment: We are dedicated to creating an inclusive workplace that celebrates diversity and empowers every employee to reach their full potential.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to employees.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Deploy, configure, and maintain workstations, laptops, and mobile devices.
- Document technical issues, resolutions, and standard operating procedures.
- Collaborate with the IT infrastructure team to improve system performance and reliability.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field.
- CompTIA A+ certification is highly desired.
- Minimum of 3 years of experience in IT support or help desk roles.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Excellent written and verbal communication skills.