Job Description
Join our dynamic tech team as an IT Support Specialist in Fresno, CA! We're seeking a passionate problem-solver to provide exceptional technical support to our growing organization. You'll be the go-to expert for troubleshooting hardware/software issues, optimizing system performance, and ensuring seamless IT operations. If you thrive in fast-paced environments and love turning technical challenges into solutions, this is your next career move!
Responsibilities
- Deliver first-level technical support via phone, email, and in-person for 200+ employees
- Diagnose and resolve desktop/laptop issues including Windows 10/11, macOS, and mobile devices
- Manage Active Directory accounts, permissions, and security protocols
- Deploy and maintain Microsoft 365 suite (Outlook, Teams, SharePoint)
- Collaborate with network engineers on VPN, Wi-Fi, and cloud infrastructure
- Document all IT incidents and resolutions using ServiceNow
- Conduct quarterly IT security training sessions
Qualifications
- 3+ years of hands-on IT support experience in corporate environments
- CompTIA A+ or Microsoft 365 Certified: Fundamentals certification required
- Expert knowledge of Windows OS, Active Directory, and endpoint security
- Experience with Service Desk tools (Jira, Zendesk, or ServiceNow)
- Strong network troubleshooting skills (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service skills
- Ability to lift 30lbs for equipment maintenance