Job Description
Join our dynamic IT team in Milwaukee and become the backbone of our digital infrastructure. We're seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing organization. In this role, you'll troubleshoot hardware/software issues, maintain network security, and implement innovative solutions to optimize our tech ecosystem. Enjoy a collaborative environment with cutting-edge tools and opportunities for professional growth. We offer competitive benefits, flexible work arrangements, and a commitment to your development. If you're passionate about technology and solving complex challenges, apply now to join our award-winning team!
Responsibilities
- Provide Tier 2/3 technical support for desktops, laptops, servers, and network infrastructure
- Diagnose and resolve hardware/software issues using remote management tools
- Manage Active Directory, user accounts, and system permissions
- Deploy and maintain security patches, antivirus software, and compliance protocols
- Document IT processes, incidents, and solutions in ServiceNow
- Train staff on cybersecurity best practices and new technologies
- Collaborate with vendors for hardware/software procurement and maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows 10/11, Active Directory, and cloud platforms (Azure/O365)
- Experience with ticketing systems (ServiceNow, Jira) and remote monitoring tools
- Strong troubleshooting skills for network connectivity, VPN, and VoIP systems
- Excellent communication abilities and customer service mindset
- Ability to manage multiple priorities and respond to urgent incidents