Job Description
Join our dynamic team as an IT Support Specialist in sunny El Paso! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. Enjoy competitive benefits, flexible work arrangements, and opportunities for career advancement in a city known for its vibrant culture and affordable living.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Implement cybersecurity protocols and maintain network infrastructure
- Provide remote and on-site technical support to 50+ users
- Manage cloud services (Microsoft 365, Azure) and backup systems
- Document IT processes and maintain asset inventory
- Train staff on new technologies and best practices
Qualifications
- 3+ years experience in IT support or helpdesk roles
- CompTIA A+/Network+ certifications required
- Proficiency in Active Directory, VPN, and endpoint security
- Strong troubleshooting skills with network printers/scanners
- Experience with ticketing systems (ServiceNow, Jira)
- Bilingual (English/Spanish) preferred