Job Description
Join our dynamic team at InnovateTech Solutions, a leading IT services provider in the Dallas-Fort Worth metroplex. We're seeking a dedicated IT Support Specialist to deliver exceptional technical assistance to our diverse client base. Enjoy a collaborative environment with cutting-edge technology, professional development opportunities, and a culture that values innovation. Located in the heart of Fort Worth's tech hub, this role offers growth potential in a thriving market.
Responsibilities
- Provide tier-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems, printers, and peripherals
- Manage user accounts, permissions, and security protocols across Windows and macOS environments
- Document troubleshooting procedures, knowledge base articles, and inventory systems
- Collaborate with network engineers on infrastructure projects and system upgrades
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services (Azure/O365)
- Strong diagnostic skills with hardware troubleshooting and networking fundamentals
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Bachelor's degree in Computer Science or related field preferred