Job Description
Join our dynamic IT team in San Antonio as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a collaborative environment. Help us empower businesses through technology excellence.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and Active Directory administration
- Deploy and configure network equipment (routers, switches, firewalls)
- Provide remote and on-site technical support to end-users
- Document incidents, solutions, and standard operating procedures
- Implement security protocols and data backup strategies
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows Server administration and Azure AD
- Strong knowledge of TCP/IP networking and cloud services
- Experience with helpdesk ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and customer service skills
- Ability to work independently and prioritize tasks effectively