Job Description
Join our innovative Philadelphia-based team as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining robust system performance. This hybrid role combines on-site support in our Center City office with remote flexibility, offering growth opportunities in a collaborative environment. Enjoy competitive benefits, professional development stipends, and the chance to work with cutting-edge technologies in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for 200+ employees across Windows/macOS environments
- Manage Active Directory, Office 365, and cloud infrastructure (Azure/AWS)
- Diagnose and resolve hardware/software issues including network connectivity and security protocols
- Implement IT security best practices and maintain compliance with SOX/GDPR standards
- Document SOPs and create knowledge base articles for internal use
- Collaborate with vendors for hardware procurement and software licensing
- Lead IT projects including system upgrades and employee onboarding
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- CompTIA Network+ or Microsoft 365 Certified: Modern Desktop Administrator Associate
- Expertise in Active Directory, Group Policy, and endpoint management
- Strong scripting skills (PowerShell/Bash) for automation tasks
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Excellent communication skills for cross-departmental collaboration
- Bachelor's degree in Computer Science or related field preferred