Job Description
Join the Apex Team
Apex Digital Systems is a premier technology firm in the heart of Los Angeles, dedicated to delivering cutting-edge solutions for enterprise clients. We are currently seeking a detail-oriented and proactive IT Support Specialist to join our dynamic team. In this role, you will serve as the primary point of contact for our internal staff, ensuring seamless technological operations and driving our mission of digital excellence.
Why You'll Love It Here:
- Competitive salary and comprehensive benefits package.
- Work in a modern, collaborative office located in downtown LA.
- Professional development opportunities and certification reimbursement.
- Access to the latest hardware and software technologies.
If you are passionate about solving complex technical problems and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Tier 1 & 2 Support: Provide exceptional technical assistance to end-users via phone, email, and remote access tools, resolving hardware and software issues efficiently.
- Incident Management: Log, track, and manage all IT support tickets using our ticketing system (ServiceNow) to ensure SLAs are met.
- Hardware & Software Deployment: Assist in the provisioning, configuration, and deployment of laptops, mobile devices, and software applications.
- Network Troubleshooting: Diagnose and resolve connectivity issues, VPN problems, and local area network (LAN) anomalies.
- Asset Management: Maintain accurate inventory of IT assets and perform regular audits of hardware and software licenses.
- Security Compliance: Assist in enforcing IT security policies, managing passwords, and ensuring endpoint protection standards are met.
Qualifications
- Education: Associate’s degree in Computer Science, Information Technology, or a related field is preferred; equivalent work experience is accepted.
- Experience: Minimum of 2-3 years of experience in IT support, Help Desk, or a similar technical role.
- Technical Skills: Strong proficiency in Windows 10/11 and macOS environments. Familiarity with Active Directory, Group Policy, and Microsoft 365.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Demonstrated ability to troubleshoot complex issues and prioritize tasks effectively in a high-volume environment.
- Tools: Experience with remote support tools (e.g., TeamViewer, LogMeIn) and ticketing systems (e.g., Jira, ServiceNow).