Job Description
Join our dynamic IT team in Raleigh, NC! We're urgently seeking a skilled IT Support Specialist to provide exceptional technical assistance to our growing workforce. As a key member of our organization, you'll ensure seamless operations through proactive system monitoring, rapid issue resolution, and innovative IT solutions. This is a rare opportunity to make an immediate impact in a fast-paced environment while advancing your career in technology.
What We Offer:
- Competitive salary with performance bonuses
- Comprehensive health benefits and retirement plans
- Professional development certifications
- Modern hybrid work schedule
- Collaborative culture with cutting-edge technology
Responsibilities
- Provide Level 1/2 technical support for hardware, software, and network systems
- Manage and resolve help desk tickets via ticketing systems (ServiceNow/Jira)
- Deploy and configure desktop/laptop systems and peripherals
- Implement security protocols and ensure compliance with IT policies
- Document processes, SOPs, and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Monitor system health and perform preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience
- Proficiency in Windows 10/11, macOS, and Active Directory
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Certifications: CompTIA A+, Network+, or equivalent
- Excellent troubleshooting and customer service skills
- Experience with cloud services (O365, Azure, AWS)
- Ability to work flexible hours including occasional on-call duties