Job Description
Join our dynamic IT team in Dallas and become the backbone of our company's digital infrastructure. We're seeking a passionate IT Support Specialist to provide exceptional technical assistance to our growing team. This is an immediate opening for a tech-savvy professional who thrives in fast-paced environments and values customer-centric solutions. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of America's most vibrant tech hubs.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and security protocols
- Provide Level 1/2 support for cloud services (O365, Azure) and VoIP systems
- Deploy and maintain endpoint management tools (Intune, SCCM)
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement and support
- Train employees on cybersecurity best practices and new technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical training
- Proficiency in Active Directory, Group Policy, and endpoint management
- Strong troubleshooting skills with networking concepts (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira) and ITIL processes
- Excellent communication skills and ability to translate technical concepts
- Valid Texas driver's license and willingness for occasional on-site work